New consumer rights explained at roadshows

St Helens Council Trading Standards Service will be working with St Helens Citizens Advice Bureau to promote the National Consumer Week campaign ‘Know Your New Rights’ throughout November.

The officers are keen to raise awareness of the new Consumer Rights Act – an extensive piece of legislation that came into force on 1 October 2015.

Consumer law changed on 1 October when the Consumer Rights Act came into force. The Act simplifies and clarifies consumer law, provides new cover for consumers buying digital content and spells out what should happen when goods or services do not match up to what has been agreed.

Trading Standards officers and Citizen’s Advice Bureau staff will be at the
following venues to give out advice and information about the new Consumer Rights Act.  If you want to know more about the new rights, or have any questions about how the changes affect you, come along and speak to staff and pick up some advice information.:-

·    Tuesday 27 October 10am to 2pm St Helens Town Hall
·    Friday 30 October 10am to 3pm St Marys Market
·    Monday 2 November  11am to 4pm Hardshaw Centre
·    Tuesday 3 November 10am to 2pm Queens Park Leisure Centre
·    Wednesday 4 November 9am to 12noon Morrisons Boundary Road
·    Friday 6 November 10am to 3pm Earlestown Market
·    Wednesday 11 November 10.30am to 12.30pm Haydock Library
·    Thursday 12 November 10.30am to 12.30pm Peter Street Library
·    Friday 13 November 10.30am to 12.30pm Billinge Library
·    Tuesday 17 November 10.30am to 12.30pm Chester Lane Library
·    Wednesday 18 November 10.30am to 12.30pm Parr Library
·    Wednesday 18 November 1.30pm to 3.30pm Newton Library
·    Thursday 19 November 10.30am to 12.30pm Rainford Library
·    Friday 20 November 10.30am to 12.30pm Eccleston Library
·    Monday 23 November 10.30am to 12.30pm Thatto Heath Library
·    Tuesday 24 November 10.30am to 12.30pm Moss Bank Library
·    Wednesday 25 November 10.30am to 12.30pm Central Library
·    Wednesday 25 November 10.30am 12.30pm Holy Cross Parish Hall
·    Friday 27 November 10.30am to 12.30pm Rainhill Library

St Helens Council’s Cabinet Member for Green Smart & Sustainable Borough, Councillor Seve Gomez-Aspron welcomed the new rights, saying: “For too long consumers have struggled with rights that are vague and often confusing.

“The new legislation has simplified the redress process and makes it clear
that if goods are faulty you have 30 days to reject and request a refund.
Time limits and rights are now much clearer and consumer should feel much more confident when buying goods or services.”

If you want to speak with a consumer advisor about an item that you have
bought or work that you have had done please contact Citizen’s Advice
Consumer Service advice line on 03454 04 05 06 for independent,
confidential and impartial advice.